TERMS AND CONDITIONS

We accept registrations on a first-come, first-serve basis. You are encouraged to book early as we cannot overfill our trips.

 

DEPOSIT / PAYMENT

The easiest way to deposit or pay is by e-transfer to info@epic-north.com, wire transfer or Visa/MasterCard (please note, payment by credit card is subject to a 3% credit card surcharge)

If payments are not received when due, EPIC NORTH Tour Experiences reserves the right to treat the reservation as cancelled.

Multi-Day Tours

  • 20% non-refundable deposit at the time of booking
  • Full payment is due 60 days before the start date of the trip

Day Tours

  • 20% non-refundable deposit at the time of booking
  • Full payment is due 15 days before the start date of the trip

 

CANCELLATION

Many of our costs are incurred long before the tour takes place. Therefore, EPIC NORTH Tour Experiences is bound to the following cancellation fees:

Multi-Day Tours

  • until 61 days before the start date –> 20% cancellation fee
  • 60 days or less before the start date –> no refund possible

Day Tours

  • until 16 days before the start date –> 20% cancellation fee
  • 15 days or less before the start date –> no refund possible

 

CHANGES

In the event of a date change until 16 days before tour departure, the new travel dates must fall within the same calendar year. Moving the trip/service to the following calendar year will be treated as a cancellation and rebooking and may be subject to fees.

AIRPORT TRANSFERS

All multiday tours include airport transfers to/from the airport, for flights arriving/departing between the hours of 9AM and 9PM. Unfortunately we are unable to offer transfers to guests arriving prior to their tour start date, or after the departure day of their tour. Guests who have flights arriving outside of the transfer window will need to use the hotel’s free airport shuttle instead.

 

CONDITIONS

If the minimum number of participants has not been reached, we reserve the right to cancel a tour one month before a multi-day departure and seven days before the start of a day trip. You will be notified immediately, and you are entitled to a full refund if you cannot join one of our other departures.

Should we be forced to change itineraries or locations due to circumstances beyond our control (e.g. Forest fire, snow storms, road closures, avalanches), the new itinerary will be left to our discretion.

According to our judgment, we will not take an unnecessary risk if the circumstances are identified as too dangerous. In such situations, we sit tight until the danger subsides, or we can arrange an egress strategy. The cost of such arrangements would be shared evenly amongst the participants.

 

LIMITATION OF RESPONSIBILITY

EPIC NORTH Tour Experiences Inc. Chooses its suppliers (e.g. Hotels, carriers, and other suppliers providing tour services) with great care. These suppliers are. However, independent contractors and EPIC NORTH Tour Experiences Inc. cannot be held responsible or liable for their acts or omissions.

For all our tours in Canada and the USA, clients must sign a “Release of Liability and Waiver Agreement.” The tour operator and wholesaler are obligated to inform the client in time that a waiver of liability has to be signed at the beginning of the program. EPIC NORTH Tour Experiences will, of course, always do its best to ensure the highest possible safety for all its clients. EPIC NORTH Tour Experiences can also not be held liable for changes in tour itineraries due to weather conditions, acts of God or special circumstances beyond our control. All costs that may result from any delays of passengers at the airport or any delays that might occur at the end of the trip are the responsibility of the client.

Furthermore, EPIC NORTH Tour Experiences cannot be held liable for the contents of any brochure prepared by a wholesaler or tour operator and any misrepresentation of our tours therein. Should clients encounter problems during their trip, they are required to contact EPIC NORTH Tour Experiences immediately to solve the problem. Should a written account of concern be filed, it has to be sent to EPIC NORTH Tour Experiences within four weeks of completion of the trip. Claims received after that date cannot be considered. An all-inclusive accident- and luggage insurance for your tour is significant and highly recommended.

 

BANKING INFORMATION

EPIC NORTH TOUR EXPERIENCES INC.

Bank Name: Toronto Dominion

Location: Whitehorse YT, Canada

Currency: CAD (Canadian Dollar)

Account No:  5251609

Institution No: 004

Transit Number: 99960

SWIFT Code: TDOMCATTTOR

 

CONTACT INFORMATION

EPIC NORTH Tour Experiences Inc.
222 STN CSC
Whitehorse, YT Y1A 5X9
Canada

Phone: +1 867 457 3800
Email: info@epic-north.com

CONTACT US